MAS Packages

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    Its a unique and wonderful experience in Mombasa air Safari. Just loved it.
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    Do You Have Questions?

    A list of frequently asked questions to help you understand how it works.

    1. How can I make payment for my tickets?

    Online by credit card at the time of making your booking. We currently accept Visa and MasterCard.

    2. Is there a discounted fare for children?

    Yes children of 2 years of age and above but not more than 12 years of age are charged at 75 per cent of the applicable adult fare. Infants under 2 years of age are not charged providing they are not occupying a seat.

    3. What happens if my international flight into Kenya is delayed and I miss my MAS flight?

    Mombasa Air Safari will transfer your booking at no additional cost to the next available flight but has no responsibility whatsoever for any related extra costs. You are advised to ensure that your travel insurance covers such a situation.

    4. I want to book a flight to the Masai Mara but do not know which airstrip to select when making my booking.

    Please go to the header Mara Airfields and click to see which airfield serves your camp or lodge.
    Or send us an email reservations@mombasaairsafari.com and we will provide you with the required information.

    5. Do all your scheduled service flights operate on a daily basis?

    Yes except for the seasonal Lamu service which may operate ad-hoc depending on the time of year. Please check availability. A new full service will be introduced this year.

    6. Can I book a seat on your scheduled services to transfer between two airstrips within the Masai Mara or between Mara and Amboseli and Mara Tsavo West.

    Yes transfers within the Masai Mara can only be booked within 24 hours of the time of travel and are subject to the planned routing of the aircraft. Transfers are charged at the special fare of USD 50 per seat. Bookings between Amboseli and Mara and Amboseli and Tsavo West can be made online.

    7. Do I need to re-confirm my flights once I have a ticket?

    No

    8. Can I make a provisional online reservation?

    No you can only make a firm booking.

    9.Can I make an online amendment or cancel a booking I have made online?

    No the details of any amendment or a cancellation must be sent by email to reservations@mombasaairsafari.com

    10. What happens if I have to cancel a booking?

    Refunds for cancellations are normally only given when there are valid humanitarian grounds for the cancellation. In such circumstances you must send us full reasons for the cancellation plus supporting documentation.

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